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enkido. does not accept returns nor process refunds if you simply change your mind after your order has been shipped. However, if your skin reacts to our products, enkido. offers a full refund on up to 3 products of your choice from your order, without the need for you to return the products. This offer is available for your first purchase with enkido. only and you must have completed a skin consultation and ordered the products suggested in the consultation for this offer to be valid. Simply contact us within 4 weeks of receiving your products if you would like to receive a refund. If your products are damaged or the wrong products are packaged during shipment, we will happily replace the products promptly. Please contact us within 2 weeks of receiving your order if a product replacement needs to be sent. These are the conditions of sale and if you require further information please contact us.